Politique d'expédition

Shop with Anaïs Shipping Policy

Shipment processing time

  • All orders are processed within 5 to 10 business days.

*We are always working hard to process your orders as quickly as possible. However, during promotions, sales and holidays, the processing time may take longer. Feel free to email us and we will answer you as quickly as possible. We invite you to read our FAQ page for some basic informations.

  • We provide tracked and untracked shipping options.

*To avoid lost mails and ensure your orders safety, we highly recommend to choose the tracked options for your happy orders. 

 

Local (Switzerland) shipping rates and delivery estimates

 Shipment method

Estimated delivery time

Standard local rate (within Switzerland) Weight from 0 to 100 gr

2 to 3 business days

SFR 4.00 

Standard local rate (within Switzerland) Weight from 101 to 250 gr

2 to 3 business days

SFR 9.00

 

International Shipping Policy

We provide shipping through all over the world. The estimated delivery time may vary depending on the destination country.
For US and Canada shipments, a telephone number is required by the Swiss postal service. Otherwise the shipment will not be completed.

Europe / UK shipping rates and delivery estimates

Shipment method

Estimated delivery time

   Shipment cost

Priority Shipping

7 to 10 business days

SFR 4.80

EU (100gm+)

7 to 10 business days

SFR 8.50

TRACKED EU (100gm+)

7 to 10 business days

SFR 12.00

EU (200gm+)      7 to 10 business days SFR 14.00
TRACKED EU (200gm+) 7  to 10 business days  SFR 16.00

 

International shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Priority Shipping

10 to 14 business days

SFR.4.8

TRACKED MAIL

10 to 14 business days

SFR 10.00

World Shipping(100gm+)

10 to 14 business days

SFR 12.00

TRACKED Shipping(100gm+) 10 to 14 business days SFR 15.00
World Shipping(200gm+) 10 to 14 business days SFR 16.00
TRACKED Shipping(200gm+) 10 to 14 business days SFR 19.00

 

Packaging

Our mails are packed depending on the weight and thickness of your order. We use various sizes such as  C6, C5 or bubble envelopes to pack your happy orders.

Customs, duties, and taxes

Shop with Anaïs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (extra tariffs, taxes, etc.).

Damages

Shop with Anaïs is not liable for any products damaged or lost during shipping. We take pride in our quality control and packaging standards and if you received your order damaged, please directly contact the shipment carrier ASAP. Once the package is out of our hands, we can only trust the carrier to deliver it to you safe and sound.