Politique d'expédition

Shop with Anaïs Shipping Policy

Shipment processing time

All orders are processed within 5 to 10 business days.

We provide tracked and untracked options for your mails.

*However, with the pandemic issues and shipping difficulties that we are facing nowadays, we recommend you to choose the tracked option for your orders to avoid lost happy mails, especially in US/Canada and Asian countries.

We are always working hard to process your orders as quickly as possible. However, during promotions and holidays, the processing time may take longer. Feel free to email us and we will answer you as quickly as possible. We invite you to read our FAQ page for some basic information.

 

Local (Switzerland) shipping rates and delivery estimates

 Shipment method

Estimated delivery time

Standard local rate (within Switzerland) Weight from 0 to 100 gr

2 to 3 business days

SFR.0.85  

Standard local rate (within Switzerland)

2 to 3 business days

SFR 1.10

 

International Shipping Policy

We provide shipping through all over the world. The estimated delivery time may vary depending on the destination country.
For US and Canada shipments, a telephone number is required by the Swiss postal service. Otherwise the shipment will not be completed.

Europe / UK shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Standard Europe / UK up to 50 gr

7 to 10 business days

SFR.2.60

Standard Europe / UK from 51 gr to 100 gr

7 to 10 business days

SFR 3.80

Standard Europe / UK from 101 gr to 250 gr

7 to 10 business days

SFR 7.00

International shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Standard International up to 50 gr

10 to15 business days

SFR.3.80

Standard International 51 gr to 100 gr

10 to 14 business days

SFR 5.00

Standard International 101 gr to 250 gr

10 to 14 business days

SFR 9.00

 

Packaging

Our standard packaging for shipments weighing less than 50 gr is a standard C6 envelope weighing 15 gr (freebies and protection included)

Our standard packaging for shipments weighing from 50 gr to 250 gr is a standard C5 envelope weighing 22 gr (freebies and protection included)

Customs, duties, and taxes

Shop with Anaïs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (extra tariffs, taxes, etc.).

Damages

Shop with Anaïs is not liable for any products damaged or lost during shipping. We take pride in our quality control and packaging standards and if you received your order damaged, please directly contact the shipment carrier ASAP. Once the package is out of our hands, we can only trust the carrier to deliver it to you safe and sound.